Refund policy

Returns

1. Please note that we do not offer exchanges, refunds or credit notes for change of mind.

2. You must notify us at b2bsupport@pumphaircare.com of:

(a) any incomplete deliveries; and
(b) any shortage of or damage to our products, 
within three (3) days of receipt of the shipment. Your email will also need to include the following:
(a) the order number; 
(b) a photograph of the products, which identifies the damage (if relevant); and
(c) details of any shortfall (if relevant). 

3. We will inform you of any further information we require and we will email you a returns form to the email address which you provided with your order. 

4. Please complete the returns form and send it back to us, along with the relevant products (if damaged), via a trackable postal or courier service. Please return the relevant products to us within 28 days from the date on which you received them.

5. All returns should be sent to the following postal address: 5B Gibbes Street CHATSWOOD NSW 2067 Australia.

6. We will offer you an exchange, refund or credit note at our discretion.