Privacy Policy

Pump Haircare Pty Ltd (ABN 86 157 791 467) (“Pump Haircare”, “us”, “we” or “our”) owns and operates the websites and (“Websites”).  Pump Haircare is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws. Our Privacy Policy outlines how Pump Haircare collects and handles your personal information.

If you are located in the European Union (“EU”), you have additional rights under the EU General Data Protection Regulation (“GDPR”).  Details of those additional rights and how we address them are set out at the end of our Privacy Policy.

What is personal information?

“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether that information or opinion is true or not or recorded in a material form or not.

What personal information do we collect?

We collect and hold personal information that is necessary for, or related to, one or more of our services or activities; or because it is required under a relevant law or regulation.

The types of personal information that we will collect from you will depend on the nature of your interaction with us but will ordinarily include:

From time to time, you may be able to visit our Websites or deal with us anonymously or by pseudonym. However, please be aware that, if you do not provide us with certain information that we request, we may not be able to provide you with the products or services you require.

How do we collect personal information?

We may collect personal information from you in variety of ways, including when you:

We may also collect certain non-personal information when you visit or use our Websites and use our services, for example, your IP address and details of your operating system or internet browser.

Do we collect personal information from third parties?

We may also collect your personal information from third parties when permitted or required by law. We may collect personal information from:

Your personal information will only be collected from third parties if it unreasonable or impractical to collect that personal information from you directly.  If and when we do collect personal information from third parties, we will take reasonable steps, in the circumstances, to inform you of this collection.

Why do we collect your personal information and how do we use it?

Pump Haircare may collect and use your personal information for the purposes of providing you with our products and services and for our internal business purposes.  These purposes include (but are not limited to):

Direct Marketing

Pump Haircare may use your personal information for the purposes of marketing our products or to inform you of new products, promotions or events that we believe you may be interested in.  If you would like to stop receiving any of these marketing communications, you can opt out by writing to us at the contact details listed below (“Contact Details”) and informing us that you no longer wish to receive these materials.   If at any time you would like to stop receiving future electronic marketing messages (such as emails or SMS), you can click the “unsubscribe” link in the electronic marketing messages we send.

Will your personal information be disclosed to third parties?

From time to time, Pump Haircare may disclose your personal information to third parties for the purposes of providing our products and services and conducting our business.  These third parties may include:

If we sell or purchase any business or assets, your personal information may be disclosed to the prospective buyer/seller. If our business (or substantially all of our assets) is acquired by a third party, your personal information held by Pump Haircare may be an asset which is transferred to the buyer.

How do we secure and protect your personal information?

We take such steps as are reasonable in the circumstances to maintain the integrity of your personal information and to store your personal information securely to protect it from interference, misuse and loss and from unauthorised use, access, modification or disclosure. 

Although no method of transmission over the Internet or electronic storage is 100% secure, our Websites implement generally accepted industry standards.

Data is stored on servers in Australia and Canada.

We take reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for a purpose which it may be used or disclosed under the Australian Privacy Principles and we are not required by law or a court/tribunal order to retain the information.


Our Websites use cookies. Cookies collect information that includes the server your computer or device is logged onto, your browser type and how you gained entry to our Websites. Therefore, when you visit our Websites anonymously, details are recorded about your visit, such as time and date, pages accessed and time spent on the Websites, in addition to the matters described above. This information is used in an anonymous form for statistical purposes, for example, to determine how many people access a webpage on the Websites. A cookie cannot retrieve any other information from your hard drive, pass on computer viruses or capture your email address or any other personally identifiable information.

Check the “Help” menu of your browser for more information on how to change your cookie preferences. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our Websites and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions.

Further information is available in our Cookie Policy.

Our Websites use Google Analytics to help us learn about who visits the Websites and what pages are viewed.

Third Party Links

From time to time, our Websites may contain links to websites operated and maintained by third parties over which we have absolutely no control.  These third party websites are not subject to this Privacy Policy or our privacy standards and procedures. Any information you provide to third party websites will be governed by the terms of the websites’ privacy policies. We have no responsibility or liability whatsoever for the content, actions or policies of third party websites. The inclusion of third party links on our Websites in no way constitutes an endorsement of such websites’ content, actions or policies. 

Accuracy and requests for access and correction of personal information

We will take reasonable steps to ensure that the information we hold about you is relevant, accurate, up-to-date and complete.

You can request that we provide you with access to information we hold about you or ask us to correct any personal information we hold about you that is out-of-date, incorrect, incomplete or misleading. You can update your contact details by logging in to your account. You can also contact us by submitting a request in writing to the address set out below. If we are able to, we will action your request within a reasonable time frame (usually within 30 days) following receipt of your request.

We may decline an access or correction request in circumstances prescribed by the Privacy Act. If complying with your request for access requires considerable time and expense on our part, we may charge you a reasonable fee for providing you with information.

If we do refuse your access or correction request, we will provide you with written reasons for our decision and, in the case of a request for correction, we will include a statement with your personal  information about the requested correction.


You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to our Privacy Officer using the contact details set out below.

Our Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint.

Your complaint will then be investigated. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within a reasonable time, usually within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website


How we use your personal information

We can only collect and use your personal information if we have a valid lawful reason to do so. Our reasons are:


Personal information uses

Our reasons

To provide and administer our products and services

  • contract performance
  • legitimate interests (to allow us to perform our obligations and provide services to you)

For marketing purposes

  • legitimate interests (in order to market to you)
  • consent (which can be withdrawn at any time)

To manage our relationship with you

  • consent
  • contract performance
  • legal obligations
  • legitimate interests

To provide customer support

  • contract performance
  • legal obligation
  • legitimate interests (to allow us to communicate with you in connection with our services)

To comply with our legal obligations

  • legal obligation
  • legal claims
  • legitimate interests (to cooperate with law enforcement and regulatory authorities)

To prevent and detect fraudulent activity

  • legal claims
  • legitimate interests (to prevent, detect and take action in response to fraudulent activity, including fraudulent transactions)

To conduct market, consumer and other research

  • legitimate interest (to ensure that we understand our customers’ requirements)

To ensure website content is relevant

  • legitimate interests (to allow us to provide you with the content and services on our website)


Individual Rights

If you are located in the EU, you have the following additional rights:

You can exercise any of these rights by contacting us using the contact details below.

You also have the right to:

Changes to our Privacy Policy

Pump Haircare reserves the right to make changes to this Privacy Policy from time to time.  If the changes are material, we will provide you with reasonable notice before the changes take effect by, for example, publishing the changes on our Websites and/or sending email notifications to our customers and stockist. We encourage you to review the Privacy Policy regularly for updates and amendments. 

Contact Details

If you have any questions or comments about this Privacy Policy, please contact us:

            The Privacy Officer

            Pump Haircare Pty Ltd

            5B Gibbes Street CHATSWOOD NSW 2067 Australia



            Tel:       +61403000000


Last Updated: 18 November 2020